Email Alerts & Notifications

Never miss a website issue with MerySpeak's instant email alerts. Get notified the moment your site goes down, when it recovers, and receive weekly summaries of your website's performance.

How Alerts Work

MerySpeak's notification system keeps you informed about your website's status without requiring you to constantly check the dashboard. When something happens that needs your attention, we send an email immediately so you can respond quickly.

Our alert system is designed to be informative without being overwhelming. You'll receive alerts for significant events, not for every single check. This means one email when your site goes down, and one when it comes back up - not a flood of messages for the same incident.

Alert Types

🚨

Downtime Alerts

Instant notification when your website becomes unreachable or returns an error.

✅

Recovery Alerts

Notification when your site comes back online, including outage duration.

🔒

SSL Expiry Warnings

Alerts 14 days before your SSL certificate expires (Pro feature).

📋

Weekly Digest

Monday morning summary of uptime, incidents, and performance trends.

Downtime Alert Details

When your website goes down, you'll receive an email containing:

  • Website name and URL: Which site is affected
  • Detection time: When the issue was first detected
  • Error details: HTTP status code or connection error message
  • Direct link: Quick access to the website details in your dashboard

Example Downtime Alert

Alert: Website Down

Website: My Company Website

URL: https://example.com

Status: DOWN

Detected: January 15, 2025 at 10:30 AM UTC

Error: Connection timeout after 30 seconds

Recovery Alert Details

When your website comes back online, you'll receive:

  • Confirmation status: Site is back up and responding
  • Recovery time: When normal operation resumed
  • Outage duration: How long the site was down
  • Current response time: How fast the site is responding now

Example Recovery Alert

Resolved: Website Back Up

Website: My Company Website

URL: https://example.com

Status: UP

Recovered: January 15, 2025 at 10:45 AM UTC

Outage Duration: 15 minutes

Response Time: 245ms

Weekly Digest Report

Every Monday morning, MerySpeak sends a digest email summarizing your websites' performance over the past week. This includes:

  • Overall uptime: Percentage across all monitored sites
  • Incident summary: Number of downtime events per site
  • Total downtime: Combined minutes of unavailability
  • Performance trends: Response time changes week-over-week
  • SSL status: Certificates expiring soon (Pro)

The weekly digest helps you stay informed about your sites' health without needing to log in daily. It's especially useful for teams that want a regular check-in on monitoring status.

Configuring Notifications

You can customize your notification preferences in your account settings. Navigate to your profile and adjust:

  1. Email Notifications Toggle

    Enable or disable all email alerts. When disabled, you'll still see incidents in your dashboard but won't receive emails.

  2. Weekly Digest Toggle

    Choose whether to receive the Monday morning summary email. Useful to disable if you prefer checking the dashboard directly.

We recommend keeping downtime alerts enabled even if you disable the weekly digest. Immediate notification of outages is crucial for maintaining uptime and minimizing the impact on your users.

Alert Delivery

MerySpeak uses reliable email delivery to ensure your alerts arrive promptly:

  • Immediate dispatch: Alerts are sent within seconds of detection
  • Reliable delivery: We use proven email infrastructure for high deliverability
  • Clear subject lines: Emails are clearly labeled so you can identify them quickly
  • No duplicates: One alert per incident start, one per recovery

Delivery Tips

To ensure you receive alerts reliably:

  • Add [email protected] to your contacts or safe sender list
  • Check spam/junk folders if you're not receiving alerts
  • Ensure your email address is correct in your account settings
  • Consider creating an email filter to highlight or prioritize MerySpeak alerts

Use Cases

On-Call Response

Forward MerySpeak alerts to your on-call rotation's email or integrate with PagerDuty/Opsgenie via email. Ensure the right person is always notified during incidents.

Team Visibility

Use a shared email alias or distribution list so the entire team receives alerts. Everyone stays informed about incidents without relying on one person to relay information.

Executive Reporting

Forward weekly digests to stakeholders who need visibility into uptime metrics without dashboard access. Perfect for non-technical executives who want regular updates.

Compliance Documentation

Archive alert emails as documentation of incidents and response times. Email records provide an audit trail for compliance requirements.

Stay Informed About Your Websites

Get instant alerts when issues occur. Never be the last to know when your website goes down.

Set Up Alerts Free

Frequently Asked Questions

How quickly will I be notified when my website goes down?

MerySpeak sends email alerts immediately when downtime is detected. With 1-minute monitoring (Pro plan), you'll know about issues within 60-120 seconds. With 5-minute monitoring (Free plan), alerts typically arrive within 5-10 minutes of an outage starting.

What types of alerts does MerySpeak send?

MerySpeak sends several types of alerts: downtime alerts (site is unreachable), recovery alerts (site is back up with duration), SSL expiry warnings (14 days before expiration), weekly digest reports (uptime summary), and page change notifications. You can configure which alerts you receive in your settings.

Can I disable email notifications?

Yes, you can enable or disable email notifications in your account preferences. You can independently control downtime alerts and weekly digest reports. We recommend keeping downtime alerts enabled so you're always informed of issues, but you can customize based on your needs.

What is a weekly digest report?

The weekly digest is an email sent every Monday morning summarizing your websites' performance over the past week. It includes uptime percentages, incident counts, and response time trends. It's a convenient way to stay informed without logging into the dashboard daily.

Will I get duplicate alerts for the same incident?

No, MerySpeak sends one alert when your site goes down and another when it recovers. You won't receive repeated alerts for the same ongoing incident. The recovery alert includes how long the outage lasted, giving you complete incident information.

Can I send alerts to multiple email addresses?

Currently, alerts are sent to your account's primary email address. To notify multiple people, you can use an email distribution list, forward alerts to a shared inbox, or have team members create their own MerySpeak accounts monitoring the same sites.

I'm not receiving alerts - what should I check?

First, verify email notifications are enabled in your account preferences. Check your spam/junk folder for MerySpeak emails. Add [email protected] to your safe sender list. Confirm your email address is correct in settings. If issues persist, contact support.

Does MerySpeak support Slack, SMS, or webhook notifications?

Currently, MerySpeak supports email notifications. For Slack integration, you can forward emails to a Slack channel using Slack's email integration feature. Webhook and SMS notifications are on our roadmap for future releases.